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At Venus Essentials, your satisfaction is our priority.
Returns
Due to the handcrafted and personal-care nature of our products, we do not accept returns once the product is opened or used.
Unopened and unused products may be returned within 7 days of delivery, provided they are in original condition and packaging.
Exchanges
Products damaged during shipping are eligible for exchange. Please provide photo proof within 48 hours of delivery.
Refunds
Once approved, refunds will be processed within 7–10 business days to your original payment method.
Non-returnable items
Customised skincare/haircare formulations (GoNthralling line)
Sale/discounted items
For assistance with returns, email us at venus.essentials536@gmail.com or WhatsApp us at +91 9711953663.